Returns & Refunds

Returns & Refunds

We want you to be happy with every order. If you’re not, here’s how to return it.

Changed Your Mind?

You can cancel your order within 14 days of receiving it. Tell us by emailing info@hammco.co.uk with your order number, then return the item to us within 14 days of telling us. Items must be unused and in their original packaging.

Items We Can’t Accept Back

For hygiene reasons, we can’t accept returns of skincare or beauty products once the seal or packaging has been opened, unless they are faulty.

Faulty or Damaged Items

If your item is faulty, damaged, or not as described, contact us within 30 days of delivery for a full refund, or at any time after that for a repair or replacement. We’ll cover the cost of returning faulty items.

Return Postage

Unless an item is faulty, you pay the cost of sending it back. We recommend a tracked service, as we can’t refund items lost in the post.

Return Address

Hammco Distributions Limited, [Unit no.] Lamprey Court, Birmingham B37 7GB, United Kingdom. Please include your order number in the parcel.

Refunds

We’ll refund you to your original payment method within 14 days of receiving the item back. If you return the whole order within the cancellation period, we’ll also refund the standard delivery charge you paid. Your statutory rights are not affected.